Repeat Prescriptions

Please note we do not accept requests via the telephone, for the simple reason that errors can occur and we prefer to eliminate the potential for errors at this point.

The practice runs a repeat prescription service for patients on regular medication authorised by the doctor and we accept prescription requests at the surgery via the following methods:

• Post box, (external box or internal box in the foyer) We ask our patients whenever possible to please use the tear-off computerised slip, ticking the items required.  Handwritten requests do not always give clarity and can cause delays.
• Online: You can order your prescriptions via the NHS App.
• Patients can also use the online facility via this website.  First timers users to this facility should Contact the practice for login details to our online facilities.   You can request reqular repeat medication from the comfort of your own home, or when away from home or by using your pc/tablet or mobile phone  (NOT OUT OF THE UK) 
• Pharmacy, You could use one of the methods above or you could make an arrangement with your local chemist to request your repeat prescriptions.  Most local chemists offer a free order and collection service. Contact your local chemist for details.

Acute Prescriptions  

Please order early so you do not run out.

Please allow up to 7 days for the doctors to authorise ‘acute’ prescription requests.

An ‘acute’ item is medication which is not included in the patient computer repeat prescription list.  

Acute items are usually prescribed on a one-off basis or as part of a short trial.  The doctors will check requests for all ‘acute’ items, alongside other surgery work, even if a doctor is on holiday or sick leave.  We will do our best to issue acute items as swiftly as possible but we ask for your consideration when making your request.   The doctor will only issue acute medication if there is supporting documentary information for example: discharge letter from the hospital.

Medication Reviews

Patients on repeat medication should have a review of their medication at least once a year to review these regular medications.  The review can be with the Doctor or Pharmacy and we encourage patients to make an appointment for a review or take up the offer of a review with the Doctor or practice pharmacist if invited.  

Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines.  Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

NHS charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

• current prescription charge – £9.65 per item (£17.20 per pair of elastic hosiery)
• three-month PPC – £31.25; this will save you money if you need more than three prescribed items in three months 
• 12-month PPC – £111.60; this will save you money if you need more than 12 prescribed items in a year

If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC. 

• Telephone advice and order line 0845 850 0030
• General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website

Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.

If you are away from home (in the UK) and in need of an item of medication, either because you have lost some of your medication or have left your medication at home White House Farm will be unable to provide this while you are away.

You will need to find a local NHS Walk In Centre or contact a local GP surgery in the area you are in.

They will then be able to either assess you as either a patient or contact the surgery and ask for your details to be passed to them in order for them to assist you with accessing medication.

The Walk In Centre or Temporary GP's service will then be able to provide you with a prescription (if approrpiate) or send the medication to a local chemist for you to collect.

If you are abroad you will need to contact a local doctors surgery or hospital in the country you are in.

If you are going on holiday in the UK and will be away when your next repeat medication is due please put on your request that you are going away and tell us how many months medications you will need. Please make sure you request in plenty of time before you go away.

For more information click the following link

Medication or GP when away from home

An acute medication is an item that is not on your repeats list, acute items can take 5 working days (7/8 days including weekends and bank holidays) so please make sure you ask for any acute items in plenty of time.