Noticeboard

It has come to our attention that certain comments have been posted on social media concerning White House Farm Medical Centre.

There is always a GP available on the premises and the comment stating there was "no Doctor" is incorrect.

We have a self service machine available in the reception area for you to record weight and Blood pressure.

Please ask our reception staff for a token to use this.

NHS APP for Covid Pass

A letter with the QR code can be requested by ringing 119.

The Covid pass is on the NHS App. 

If you require the QR code  for your children 12 years and over via the NHS App, they need to have the App in their own name. This means assessment of the child and an appointment with a GP is necessary. Please arrange this well in advance of your planned holiday. Thank you.

We are now offering telephone appointments which can be booked either through online services or the NHS App.

If you are coming to the surgery for a face to face appointment, please attend on your own and wear a face mask. Adults who require physical or emotional support can have one carer or relative attend with them if not having someone present would cause distress or difficulty.

Children can be accompanied by one parent or legal guardian.

Please be aware for second vaccinations there needs to be an interval of 8 weeks before the second vaccine can be given.

We are now able to provide Covid vaccinations for our patients at the surgery.

Please contact our reception in the first instance.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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