IF YOU HAVE CHEST PAIN PLEASE CONSIDER CONTACTING 999 IMMEDIATELY.
Booking in Advance - we offer the option to ‘pre-book’ an appointment up to 10 working days in advance where possible.
Same Day Appointment - we retain a percentage of routine appointments to make sure we have some availability for patients who contact us daily. If you are a shift worker or work away routinely, please let us know when you telephone for an appointment, our receptionist will seek authority to release a ‘book on the day’ appointment in advance if this will help you.
Choice of doctor – You have a right to access a doctor of your choice. We will do our best to meet patient requests. Please consider if your doctor of choice is on annual/sick leave or has other surgery commitment; you may need to book in advance.
Length of Appointments
Routine appointments are allocated in slots of 10 minutes. If you require more time, please advise the receptionist so that provision can be made.
To ensure you are given the most suitable appointment, we have asked our staff to check name, DOB, address and telephone details. Also to take a brief outline of your consultation needs, this is important so that we can make any necessary preparations prior to your appointment, and ensure you receive an appropriate length of appointment (10, 20 or 30 minute slot with either the doctor or nurse or other health professional). If you do not wish to give a brief outline or reason for your consultation please advise the Receptionist and THEY will mark the appointment - personal.
Hearing/communication - Patients who have hearing or communication difficulties are advised to bring a friend or relative to the consultation
Language Barrier – if a translator is required during a consultation, please note a longer appointment will be required and will depend upon the availability of the translating service. Patients can elect to bring a friend or relative to the consultation to help with translation, but a longer appointment may still be required.
We practice the policy of having a ‘chaperone’ present during all intimate consultations. The doctors are committed to putting patients at ease whenever possible. If you wish a chaperone to be present during your examination please do not hesitate to ask the doctor. We will do our best to provide this service with minimum delay. Trust is important in the relationship between doctor and patient.
SMS text message service (appointment reminders)
We now use the facility of SMS text messages for appointment confirmation / reminder / non-attendance. We will send you an appointment confirmation once you book an appointment direct to your mobile telephone. We will also send a text message reminder the day before your appointment. Please let us know if you change your mobile number or do not wish us to send you text reminders.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
You can cancel your appointment online by accessing the appointments section of the website.