Accurx Triage System

We have a new method of contacting the practice for non-urgent queries such as repeat prescriptions, non-urgent medical queries/problems, fit notes and questions about a referral or test results. 

Please click on the banner opposite to submit your request.


Urgent Appointment

All requests from patients or relatives are assessed by the duty doctor.

  • Reception staff will take details and pass the information directly to the duty doctor.
  • Duty doctor will assess the information and contact the patient/relatives to do an initial assessment/consultation.

The doctor will carry out one, or a combination, of the following:

  • A home visit (this may be done by a member of the community team)
  • A telephone consultation and issue medication that day or within 48 hours depending on the degree of emergency.
  • A consultation at the surgery that day, or in the future,
  • Referral to the hospital.

Phone us on 01302 831437, Monday to Friday from 8am.

Routine Appointment

To request a routine appointment in the next 10 days:

  • use our online system via the link at the top of this page
  • phone us on 01302 831437, Monday to Friday from 8am
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am
  • use your NHS account (through the NHS website or NHS App)

Same Day Appointment  - we retain a percentage of routine appointments to make sure we have some availability for patients who contact us daily.  If you are a shift worker or work away routinely, please let us know when you telephone for an appointment, our receptionist will seek authority to release a ‘book on the day’ appointment in advance if this will help you.

Routine appointments are allocated in slots of 10 minutes.  If you require more time, please advise the receptionist so that provision can be made. 

To ensure you are given the most suitable appointment, we have asked our staff to check name, DOB, address and telephone details. Also to  take a brief outline of your consultation needs, this is important so that we can make any necessary preparations prior to your appointment, and ensure you receive an appropriate length of appointment (10, 20 or 30 minute slot with either the doctor or nurse or other health professional).  If you do not wish to give a brief outline or reason for your consultation please advise the receptionist and they will mark the appointment - personal. 

Home visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception between 8am and 10am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by an emergency care practitioner if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Extended Hours

Extra appointments are being provided in the evening and at weekends across Doncaster. The service is an extension of your GP practice and offers routine and same day appointments with a range of clinicians including GP's, Nurses and other Healthcare professionals.

When using this service you may not see your usual doctor, but clinicians from local practices are employed wherever possible.

With your consent the clinicians will be able to access your healthcare record to ensure they can offer the right treatment for you and prescribe medications or refer you for further treatment if necessary.

These appointments are run by Primary Care Doncaster Limited 

We can book appointments for you at reception - please ask for further details

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • use our online system via the link at the top of this page
  • phone us on 01302 831437, Monday to Friday from 8am
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

Patients wishing to access the services of a doctor between 6pm and 8am should telephone the surgery number 01302 831437. Your call will be diverted automatically to the Doncaster Emergency Out-of-Hours Service which is available for medical emergencies when the surgery is closed or during weekends and bank holidays.  This service does not accept requests for repeat prescriptions.

There is also the Same Day Health Centre which is open 24 hours a day 7 days a week from 8am to 8pm - Call 0300 123 3103

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need a chaperone
  • if you need an interpreter
  • if you have any other access or communication needs